Railway employees will receive training program on courtesy as they need to deal with the passengers and general public on daily basis. Nagpur division of central railways has started this program. Railway employees like Booking and reservation clerks, train ticket examiners (TTEs), parcel clerks, coach attendants, supervisors were given training so that they put forward a good image of Indian Railways.
The program is the concept of Divisional Railway Manager (DRM) Brijesh Dixit. The courtesy lesson is sure to help the railway employees who fail to resolve a host of problems due to their laid back attitude and arrogant behavior. This will also change the image of railway officials in the public.