Railway employees will receive training program on courtesy as they need to deal with the passengers and general public on daily basis. Nagpur division of central railways has started this program. Railway employees like Booking and reservation clerks, train ticket examiners (TTEs), parcel clerks, coach attendants, supervisors were given training so that they put forward a good image of Indian Railways.
Air India has decided to decrease the size of Aircraft on the Nagpur Delhi route from 114 to just 68 from 25th march 2012. A lot of VIPs and passengers traveled on this route. This decision will lead to losing of passengers to other private operators like Indigo, Spicejet and Jetlite.
Air India will also start a separate flight of the Raipur Delhi route for convenience of passengers. Air India will shortly declare the revised fare rates
Prepaid Autorickshaw kiosk at Nagpur railway station are charging high prices from passengers. Previously the kisok was run in a very good manner and a lot of passengers preferred it as it charged right prices. But due to some dispute in the union running the centre it is getting chaotic for passengers as they are charging very high prices and even looting tourist who are not aware of the normal auto fare at Nagpur. The kisok is giving Kachhi chitthi inspite of a good receipt for boarding the autorickshaw.
Eastern entrance of Nagpur railway station is lying in a dilapidated stage and is considered dangerous by passengers to enter through that gate at night. As railway station speaks about the city and its culture, a lot of attention is being given to develop eastern entrance .
A facade will be constructed which will be 120 meters long and will have an orange on it. It will be a big move as it will make the eastern entrance passenger friendly along with the western gate.