The Management:The hotel is managed predominantly by ex-servicemen; the Managing Director being a retired Commodore and General Manager also a retired NCO from the Indian Navy. Besides that, we have a well trained & dedicated team for efficient hotel operations.

Our philosophy is that the customer is always the king. He has many choices but what should be our USP so that he selects our hotel to stay in. We believe that the hotel segment of the hospitality sector is based on three important pillars viz. service standards, cleanliness & upkeep of premises and food quality & taste. The success or otherwise of a hotel would, to a great extent,

depend upon the standard of these three parameters. These three pillars could be compared to a three legged stool (figuratively); and unless all three are kept equally robust the stool would not be able to stand erect. In fact if any one of the legs breaks down the stool would fall and in the same way a hotel would also fail in case any of the three above mentioned parameters are neglected and found to be deficient. Our thinking on the three parameters is as follows:Service standards:This is the most important pillar of the hotel industry; we realize its importance and are aware that the guests are having numerous choices and the service standard would be the discerning factor for selecting a particular hotel. We are, therefore, fully alive to this challenge and keep laying emphasis on this aspect during the daily operations and our regular training efforts.

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