Mayor Archana Dehankar started an online complaint system in which citizens could register their complaints and their grievance would be solved within 8 days. A website was launched by Nagpur Municipal Corporation (NMC) in this respect. The complaints were responded in the initial days and soon it became a thing of the past.
The website was launched to help nagpurians get instant solution to their problems instead of moving from one table to another just for a small work.
The online complaint system did not work effectively due to sluggish approach of the concerned department.