Customer service has become a buzzword. Every company wants satisfied customers and they will employ every means to hold them. Gone are the days when very few top notch companies had customer service department. Now you will find almost every company having a customer care center or they hire one to know their customers better. Its very well said that “ Customer is King “. There fore its very much necessary to look in to each and every problem of customer. Its better to sell 100 products to 10 loyal customers then to sell 100 products to 100 new customers.
Each and every company has a customer service department. Its very important to have a customer service branch in a company. Satisfied customers are assets for the company while dissatisfied customers are big liability. Its very important for a company to provide good customer service and see that the customer care department functions properly. You cannot overlook any need of a customer when you want to capture the market and run a profitable business.